Goodwill Trucking Inc.

Legal & Compliance

Privacy Policy

This policy explains how Goodwill Trucking Inc. collects, uses, and protects your personal information.

Effective Date: January 1, 2025 Last Updated: May 2025

1.Overview

Goodwill Trucking Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy applies to all personal information collected through our website, mobile communications, service inquiries, and business operations.

By engaging with our services or submitting information through our web forms, you acknowledge that you have read and understood this Privacy Policy.

2.What Personal Information We Collect

We collect personal information that you voluntarily provide to us, as well as information gathered automatically through your interactions with our services. This includes:

Identity & Contact Information: Full name, email address, phone number (including mobile number for SMS), mailing address, and job title.
Shipment & Logistics Data: Origin and destination addresses, cargo descriptions, container numbers, pickup and delivery instructions, and shipment tracking data.
Billing & Payment Information: Company name, billing address, invoice details, and payment method information (processed securely through third-party payment processors).
Communications: Records of your correspondence with us, including emails, phone calls, and text messages.
Website Usage Data: IP address, browser type, pages visited, time on site, referring URLs, and cookies or similar tracking technologies.
Employment & Driver Information: Where applicable, CDL details, driver qualifications, and related compliance documentation for drivers and contractors.

3.How We Use Your Personal Information

We use the information we collect for the following purposes:

To process, schedule, and fulfill drayage and freight transportation services.
To communicate with you about shipments, quotes, invoices, and service updates.
To send operational SMS/text message notifications (e.g., pickup confirmations, delivery alerts, appointment reminders).
To process payments and manage billing.
To improve our website, services, and customer experience.
To comply with applicable laws, regulations, and carrier compliance requirements.
To respond to inquiries, support requests, and feedback.
To maintain safety and security of our operations.

4.Who We Share Your Information With

We do not sell your personal information. We may share information only in the following limited circumstances:

Service Partners: Port terminals, railroad operators, chassis pools, and warehouses that are directly involved in fulfilling your shipment.
Technology Providers: Transportation management system (TMS) providers, dispatch platforms, and IT vendors who support our operations under strict data agreements.
Payment Processors: Secure, PCI-compliant third-party providers that process billing and payments on our behalf.
Legal & Regulatory Requirements: Government authorities, law enforcement, or regulatory bodies when required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All third-party service providers are contractually obligated to use your data only for the purposes we specify and to protect it with appropriate security measures.

5.SMS & Text Messaging Consent

Goodwill Trucking Inc. may send you SMS text messages for operational and service-related communications, including shipment notifications, delivery confirmations, appointment reminders, and dispatch updates.

SMS Consent & Data Privacy

SMS consent and phone numbers collected for the purpose of SMS communications will not be shared with third parties or affiliates for marketing purposes.SMS consent is not shared with third parties.

Opt-In: By providing your mobile phone number and checking the consent box on our web forms, you agree to receive SMS messages from Goodwill Trucking Inc.
Message Frequency: Message frequency varies depending on your shipment activity and service requests.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You may opt out of SMS communications at any time by replying STOP to any text message we send. You will receive a confirmation message and no further texts will be sent.
Help: For assistance, reply HELP to any of our text messages or contact us directly at the information below.

6.Data Security

We implement industry-standard technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to take steps to protect your own information as well.

7.Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal data, subject to legal obligations.
Opt-Out of Communications: Unsubscribe from marketing emails or opt out of SMS messages at any time.
Data Portability: Request your data in a portable format where technically feasible.

To exercise any of these rights, please reach out to us directly via email or phone. We will respond to all requests within 30 days.

8.Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (such as DOT record-keeping requirements), resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

9.Children's Privacy

Our services are intended for business customers and adults only. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete it.

10.Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

SMS Terms & Conditions — Goodwill Trucking Inc.

By providing your mobile phone number and opting in to receive text messages from Goodwill Trucking Inc., you agree to the following Terms & Conditions.

Types of Messages You May Receive By opting in, you consent to receive SMS/text messages from Goodwill Trucking Inc. related to your freight and logistics services, including but not limited to:

Shipment pickup and delivery confirmations
Appointment reminders and scheduling updates
Container status and tracking alerts
Dispatch notifications and driver updates
Order and booking confirmations
Account notifications and billing alerts
Compliance or documentation requests

Messaging Frequency Messaging frequency may vary based on your shipment activity, service requests, and account activity.

Message and Data Rates Message and data rates may apply. Please check with your mobile carrier for details on your plan.

How to Opt Out To opt out at any time, text STOP to any message you receive from us. Once we receive your request, you will receive a final confirmation message and no further SMS messages will be sent to your number.

How to Get Help For assistance, text HELP or visit our website at https://goodwilltruckinginc.com.

Privacy Policy & Terms of Service Visit goodwilltruckinginc.com for our Privacy Policy and goodwilltruckinginc.com for our Terms of Service.

Contact For additional questions or concerns, you may also reach us directly through our website at https://goodwilltruckinginc.com.